Customer Service

Florence Utilities Customer Service
110 W. College Street
P.O. Box 877
Florence, AL 35631

Kisha Hatton, Customer Service Supervisor
Telephone: (256) 760-6512; Fax: (256) 760-6322 

  • Services for Electric, Gas, Water/Sewer
  • Customer Service Department
  • Collections Department
  • Billing Department
  • Meter Readers

Our Customer Service staff is ready and willing to assist you in making your utility experience in our service area a pleasant one.

Our representatives are available 8:00 a.m. to 5:00 p.m., Monday through Friday with offices on the first floor of the Municipal Building (110 W. College Street). Dispatching service is available for after-hour emergencies and problems. Please contact us if we can be of service in the following areas or if you have a question about the Utility Department.

  • Requests for new and existing service 
  • Connections and disconnections of service 
  • Changes or up-grades in service 
  • Customer problems 
  • Questions about billing and other services