SCAM ALERT: On 2/1/19, we received reports from customers of a scam where someone is calling customers identifying themselves as Florence Utilities. The caller is telling Florence Utilities customers to make a payment on their account or their utilities will be cut off for non-pay. The caller may ask for the customer's bank account information or ask the payment be made through PayPal or other types of payment options.  Please be advised that Florence Utilities does not call customers and ask for payment information. If you have any concerns about your utility account, please call our Customer Service at 256-760-6512. 

We are pleased to welcome you to the website of Florence Utilities.

We want to provide you with friendly, professional, and expedient customer service. It is also our hope that you will find us customer friendly as we assist you and meet your utility needs.

Included on this site is information about our different departments, telephone numbers, and contact information that we hope will prove helpful to you. You can order service, pay your bills, receive a utility handbook, and many other services through this website.

Should you require additional assistance, have any unanswered questions, or would like to discuss any problems you may be experiencing, please feel free to contact our Customer Service Department at (256) 760-6512.
New Service or Discontinue Existing Service - (256) 760-6512

After Hours/Outage Numbers:

Regular Business Hours:
Outages & Interruptions of Electricity - (256) 764-4456
Outages & Interruptions of Natural Gas, Water & Waste Water -(256) 760-6490

Afterhours, Nights, Weekends, Holidays:
Outages & Interruptions of Electricity - (256) 764-4456
Gas, Water & Waste Water - (256) 760-6490

FED Quick Services:

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