COLLECTIONS
110 W. College St.
P.O. Box 877
Florence, AL 35630
256-760-6525
Collections monitors and collects delinquent accounts for the City of Florence Utilities. Outstanding accounts are referred to a collection agency. We want to do everything possible to prevent termination of service so please call us if you need assistance or wish to discuss your bill and payment options. In the Bill Assistance section, you will find a list of local agencies that may assist you should you find yourself in temporary need.
COLLECTIONS POLICY
Prompt payment of your bill before the due date is to your benefit. If your bill becomes delinquent, the following will be in effect:
- Late payment penalties are added to the account on the next working day after the due date.
- Anywhere between 4 to 9 days, a final notice will be mailed to you. A $2.00 fee will be added to your account when final notice is mailed.
- Seven to nine days after the final notice is mailed, utility service is subject to disconnection.
- If the bill remains unpaid, service will be disconnected. For more details about our collection policy, call (256) 760-6525.
RETURNED PAYMENT POLICY
Florence Utilities charges $30.00 for each check or other type of payment returned by your bank. You will be notified by mail and given seven days from the date we receive notification to pay it. Payment must be paid in cash, money order, or cashier’s check. If three (3) checks are returned within a six-month period, customer will be on a cash basis only for one (1) year. For more details about our returned check policy, call (256) 760-6525. This policy includes any type payments made that are returned including bank drafts and credit card payments.
LETTERS OF PAYMENT HISTORY
Florence Utilities will furnish your next utility distributor with a letter of your payment history. You may request this information by calling (256) 760-6525.
REPORTING OUTAGES AND SERVICE DIFFICULTIES
Florence Utilities has 24-hour dispatching service available.
Electricity (256) 764-4456
Natural Gas (256) 760-6490 or 911 after hours.
Water (256) 760-6490 or 911 after hours.
Bankruptcy
Customers filing for bankruptcy will be required to open a new account and provide a new deposit based on current Florence Utilities Fee Structure and as outlined in U. S. Bankruptcy Code Section 366.
Utilities Contact Details
Phone Number:
256-760-6512
Email:
CustomerService@florenceal.org
(call or visit for immediate attention)
Address:
110 W. College St.
P.O. Box 877
Florence, AL 35630
Office Hours:
Monday - Friday
8:00 am - 5:00 pm