COVID-19 Updates                          

Stay Home. Stay Safe.

Governor Kay Ivey amended the Safer at Home Order that includes a statewide mask requirement. Individuals will be required to wear a mask or other facial covering when in public and in close contact with other people, as described in the order. This amended order shall remain in full force and effect until 5:00 P.M. on March 5, 2021, unless extended, rescinded, or modified by the State.


Visit the Alabama Department of Public Health map for real-time updates.


If you think you are experiencing symptoms of or have been exposed to COVID-19, 
Please DO NOT show up unannounced at an emergency room or health care facility. 

  • FIRST, call you primary care doctor, urgent care clinic, or your local federally qualified healthcare center.
  • SECOND, call the Alabama COVID-19 24/7 hotline at 1-888-264-2256 or visit  for testing sites and hours of operation.
  • THIRD, share this number with members of the community who might not have access to online information.

For more information about possible symptoms and other health-related information about COVID-19, visit

Guidance For Child Care Programs That Remain Open Can Be Found at CDC.GOV 


Alabama small businesses impacted by COVID-19 can seek a low-interest disaster loan from the U.S. Small Business Administration. Business owners can apply for a SBA Economic Injury Disaster Loan here.
Governor Ivey and the Alabama Department of Revenue have extended the state income tax filing due date from April 15, 2020, to July 15, 2020, without penalties or interest. Read the announcement.
Get additional information on the Alabama Department of Revenue’s COVID-19 web page.

The Alabama Department on Commerce is offering an online guide to COVID-19 Resources for businesses and workers.
Read the AlabamaWorks! Handout on the Rapid Response Team’s assistance for dislocated workers.



City of Florence Municipal Services including, Police, Fire, Electricity, Gas, Water, Customer Services, Solid Waste, Street, and Recycle, will continue operations.  If you have business at City Hall, please call  first for information or to make an appointment 256-760-6300. We ask that business proceeds by email or phone when possible. The City of Florence directory can be found at

COVID-19 Response Update:  Florence Utilities resumed late fees and disconnections on Tuesday, May 26, 2020. 

Florence Utilities customers must bring past due accounts up-to-date or call the Collection Department at 256-760-6525 to make payment arrangements.  Late fees and disconnections resumed on Tuesday, May 26th.  City Hall lobby is currently closed, and bills may be paid through the drive-thru, dropbox (Short Court St./Side entrance), or online at


The Florence Police Department will be temporarily restricting access to the front lobby, Records Division, administrative offices, and police desk.  People are encouraged to call 256-768-2728 for assistance.  Phones will be monitored 24 hours a day.  Reports will be made available via email.  FPD officers remain available to respond to all calls for assistance.  We appreciate everyone’s patience with us during this temporary, yet very fluid and unprecedented season of time.  


All playgrounds are now open
.  The outdoor parks will remain open for walking, biking, picnics, camping, disc golf, tennis, skateboarding and outdoor pickleball with the advisement to follow the state's social distancing guidelines.

All "The Club" Florence Senior Center dances, exercise classes, and facility activities are canceled. The NACOLG Senior Homebound program will continue to deliver meals and also deliver to members that generally ride the NACOLG bus. Other seniors may pick up lunches by drive though at "The Club" (450 Country Club Drive) Meals will still be provided by pick up for those that normally drive themselves to the Club. Seniors will need to notify the Club if they plan to pick up their meals.

Florence Athletics programs, events, and activities
As of May 15, 2020, the decision has been made to cancel baseball, softball and soccer until the fall. We plan to offer these programs in addition to flag and tackle football. This was a difficult decision to make in the best effort to protect our players, coaches, families and the community. For those planning to participate in the fall, your account will be credited with what you have paid for the spring season. Otherwise, you will be issued a refund by request. You may contact the Athletic office at (256) 760-6628 to notify us of your intent to play in the fall. All athletic fields will also be closed during this time.

Recreation Centers
and programs including Broadway Recreation Center, The Club “Senior Center,” Handy Recreation Center, and Royal Ave Recreation Center are closed. Rentals may be re-scheduled for a later date.

Florence-Lauderdale Coliseum
is temporarily closed. Rentals may be re-scheduled for a later date.

Florence- Lauderdale Public Library
is open.

Facilities that will remain open include:

  • All outdoor parks are open
  • Blackberry Trail Golf Course is open
  • Tennis Courts are open.
  • Parks and Shelters are open.
  • McFarland Campground is open.


The Florence-Lauderdale Animal Services Department will remain open for adoptions during limited hours.  If you have any flu-like symptoms, please do not enter the building. Florence-Lauderdale Animal Services is asking people to avoid surrendering healthy pets at this time. “We’re asking owners who want to surrender their pets but aren’t facing an immediate crisis to hold off for four weeks and surrender at a later date,” said Cheryl Jones, Director at FLAS. “For pet owners who need to surrender immediately, they must contact the shelter to make an appointment.” Animal Services will remain open for business but is limiting its hours of operation to the public.  FLAS is also searching for emergency fosters who can take home a pet to reduce the number of animals at the shelter. FLAS has food, supplies and crates they can provide to owners who need them to keep their pet and those who can foster. Reducing intake and maintaining outcomes is essential to avoid overcrowding in the shelter. The World Health Organization has released a statement saying there is no evidence that dogs or cats can be infected or could spread the virus that causes COVID-19.   (256) 760-6676. #Don’tSocialDistanceAlone  #Foster


The Human Resources Department at the City of Florence is constantly evaluating the COVID-19 situation as it evolves and is following CDC guidelines relating to reducing risk to our greatest asset, our employees.  While not all possible issues can be foreseen, the Department is committed to making necessary decisions that comply with City policy and keep the best interests of our employees and the City in mind.  


The Office will REMAIN OPEN and accepting payments, bonds, and court filings. However, we will not have court on Tuesday and Thursday effective immediately through April 21. All cases currently set will BE RESET and the notice will be received via mail. Any questions, contact our office at 256-760-6625