May 9, 2019
Important Notice!!! There will be water service interruptions in the area of the "Roundabout Project" beginning at 3:00 PM on Monday May 13th. Work is necessary to change existing water service from the existing waterline to the new waterline. It is the department's goal to have all water servcie restored by 3:00 AM on May 14th. Some affected areas may see water service restored sooner, but still may have periodic interruptions. The following areas will be affected:
* South Royal Avenue from 109 S. Royal to 502 S. Royal Avenue
* St. Charles Street from S. Royal Avenue to Georgia Avenue (1220 St. Charles Street)
*Georgia Avenue from St. Charles Street to South Royal Avenue (200 Block odd numbers & 310-313 Georgia Avenue)
*1400 Block of Huntsville Road
All efforts will be made to complete this work as soon as possible, and we apologize for any inconvenience. For assistance or questions, our 24/7 Dispatch number is 256-760-6490.
February 25, 2019
We have received questions and have seen comments on social media that there may be a need to issue a "boil order" for drinking water due to the recent floods. In response, the City of Florence or anyone else that I am aware of, has not experienced any issues treating drinking water during the recent flood, or floods in the past. Modern drinking water plants are designed to treat water under the most extreme conditions. Our certified treatment plant operators are also well trained to operate these facilities.
ANY UNSAFE CONDITION THAT WOULD REQUIRE A "BOIL ORDER" WOULD BE ISSUED THROUGH MULTIPLE MEDIA OUTLETS, NOT JUST SOCIAL MEDIA.
Remember: To report gas, water, or sewer issues or for questions, you can call our dispatch at 256-760-6490.
February 24, 2019
Bypass pumping has been set up on a sewer line on West Tuscaloosa that was causing a sanitary sewer overflow on North Cedar Street. The by-pass pumping has stopped the overflow, but the line on West Tuscaloosa must be excavated to determine the problem and make a repair. This will be done as soon as the flow subsides in the line.
UPDATE 02/25/2019: Work has begun to repair this line.
UPDATE 02/25/2019 @ 6:30 pm: Repair is complete.
February 23, 2019
NOTICE!!!! The road and a 6” water main has washed out in the area of Koger Street & Hickory Park Road in the Killen area. Our crews are on the scene and will restore water service as soon as possible. As a precaution, when water service is restored, flush you lines to clear your home lines. We anticipate no issues, but our personnel will be going door to door to advise those that don’t get this message. For assistance, call our 24/7 dispatch for gas and water only at 256-760-6490.
UPDATE: This line was temporarily repaired to provide service to the residents. A permanent repair will be at a later date, when conditions permit.
February 22, 2019
Due to heavy rains, Sanitary Sewer Overflows (SSO's) have been reported in a few areas. To see these areas and others in the State of Alabama, follow the link below: