Telephone: (256) 760-6525
Collections monitors and collects delinquent accounts for the City of Florence Utilities. Outstanding accounts are referred to a collection agency. We want to do everything possible to prevent termination of service so please call us if you need assistance or wish to discuss your bill and payment options. Below you'll find a list of local agencies that may assist you should you find yourself in temporary need.
Update: Florence Utilities will resume disconnections for non-payment of utilities on May 26th, 2020. We ask that you contact Collections as soon as possible to make payment arrangements at 256-760-6525.
Prompt payment of your bill before the due date is to your benefit. If your bill becomes delinquent, the following will be in effect:
- Anywhere between 4 to 9 days, a final notice will be mailed to you. A $2.00 fee will be added to your account when final notice is mailed.
- Seven to nine days after the final notice is mailed, utility service is subject to disconnection.
- If the bill remains unpaid, one of our Collectors will come to your service address and you may make payment then by cash or money order. If payment is not made, service will be disconnected. A turnoff notice will be given to you or left on the premises. For more details about our collection policy, call (256) 760-6525.
Collection of account at service site - $25.00
8:00 a.m. to 4:00 p.m. - $40.00
After hours - $100.00
RETURNED CHECK POLICY
Florence Utilities charges $30.00 for each check returned by your bank. You will be notified by mail and given seven days to pay it. Payment must be paid in cash, money order, or cashiers check. Florence Utilities will not accept another check for payment on the returned check. If three checks are returned within a six-month period, customer will be on a cash basis only. For more details about our returned check policy, call (256) 760-6525.
LETTERS OF PAYMENT HISTORY
Florence Utilities will furnish your next utility distributor with a letter of your payment history. You may request this information by calling (256) 760-6525.
REPORTING OUTAGES AND SERVICE DIFFICULTIES
Florence Utilities has 24-hour dispatching service available.
Natural Gas 760-6490
After Hours, Weekends, and Holidays 764-4456