Customer Service

Florence Utilities Customer Service
110 W. College Street
P.O. Box 877
Florence, AL 35631

Kisha Hatton, Customer Service Supervisor
Telephone: (256) 760-6512; Fax: (256) 760-6322 

  • Services for Electric, Gas, Water/Sewer
  • Customer Service Department
  • Collections Department
  • Billing Department
  • Meter Readers

Our Customer Service staff is ready and willing to assist you in making your utility experience in our service area a pleasant one.

Our representatives are available 8:00 a.m. to 5:00 p.m., Monday through Friday with offices on the first floor of the Municipal Building (110 W. College Street). Dispatching service is available for after-hour emergencies and problems. Please contact us if we can be of service in the following areas or if you have a question about the Utility Department.

  • Requests for new and existing service 
  • Connections and disconnections of service 
  • Changes or up-grades in service 
  • Customer problems 
  • Questions about billing and other services
SCAM ALERT: On 2/1/19, we received reports from customers of a scam where someone is calling customers identifying themselves as Florence Utilities. The caller is telling Florence Utilities customers to make a payment on their account or their utilities will be cut off for non-pay. The caller may ask for the customer's bank account information or ask the payment be made through PayPal or other types of payment options.  Please be advised that Florence Utilities does not call customers and ask for payment information. If you have any concerns about your utility account, please call our Customer Service at 256-760-6512.