During the Coronavirus Pandemic, Florence Utilities asks all customers to call Customer Service for connects/disconnects and general account questions. 256-760-6512. Contact Collections for payment questions and extensions. 256-760-6525. There is drop-box for payments at the side entrance of City Hall. The drop-box payments will be picked up and posted throughout the day-available 24-7. Customers can also make payments at the drive-thru, online, or by Speedpay (866-678-8869). Please see Payment Options Section for more information.
Update: Florence Utilities will resume disconnections for non-payment of utilities on May 26th, 2020. We ask that you contact Collections as soon as possible to make payment arrangements at 256-760-6525.
We are pleased to welcome you to the website of Florence Utilities.
We want to provide you with friendly, professional, and expedient customer service. It is also our hope that you will find us customer friendly as we assist you and meet your utility needs.
Included on this site is information about our different departments, telephone numbers, and contact information that we hope will prove helpful to you. You can order service, pay your bills, receive a utility handbook, and many other services through this website.
Should you require additional assistance, have any unanswered questions, or would like to discuss any problems you may be experiencing, please feel free to contact our Customer Service Department at (256) 760-6512.
New Service or Discontinue Existing Service - (256) 760-6512
Regular Business Hours:
Outages & Interruptions of Electricity - (256) 764-4456
Outages & Interruptions of Natural Gas, Water & Waste Water -(256) 760-6490
Afterhours, Nights, Weekends, Holidays:
Outages & Interruptions of Electricity - (256) 764-4456
Gas, Water & Waste Water - (256) 760-6490
FED Quick Services:
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