Report an Outage (256) 764-4456
Our mission is to enhance the quality of life in our community by
serving our customers with safe, reliable, and economical electrical service.
The City of Florence Electricity Department serves over 51,000 customers in the City of Florence and Lauderdale County using 44 substations and over 3,500 miles of power lines.
We purchase over 1.3 Billion kilowatt hours of electricity annually from the Tennessee Valley Authority (TVA) who provides electricity for 153 Local Power Companies.
As a Public Power Utility, we answer only to the people we serve. Our decisions are based on what is best for our customers.
Frequently Requested Information:
To apply for New Service or Discontinue Existing Service, call 256-760-6512 or visit our Customer Service Department at 110 W. College St. Florence, AL 35630
Hours:
8 am -5 pm Monday -Friday (Except for Holidays)
Our Administrative Office is located at 502 E. Dr. Hicks Blvd. Florence, AL 35630
Hours:
7 am – 4 pm Monday-Friday (Except for Holiday)
Services:
> Manager’s Office
> New Construction Payments
> Engineering Requests
> Communications and Media Requests
> Business, Industrial, and Residential Energy Services
> Line Clearance
> Warehouse Operations
> 24/7 Dispatch- To report a Power outage call 256-764-4456
Outage viewer: www.florenceelectricityoutage.com
We have created an online location based website that will allow you to report an issue with a streetlight, security light, or traffic light. Click here to report a light issue.
Click here to read our statement on the recent winter weather event of 2022.
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Electricity Department Contact Details
Phone Number:
256-760-6530
Address:
502 E Dr Hicks Blvd
Florence, AL 35630
Office Hours:
Monday - Friday:
7:00 a.m. - 4:00 p.m.
Saturday - Sunday: Closed
