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We are pleased to welcome you to the website for the Florence Electricity Department.
We want to provide you with the utmost friendly, professional, and expedient customer service. It is also our hope that you will find us customer friendly as we assist you and meet your utility needs.
Included on this site is information about our different departments, telephone numbers, and contact information that we hope will prove helpful to you. You can order service, pay your bills, receive a utility handbook, and many other services through this website.
Should you require additional assistance, have any unanswered questions, or would like to discuss any problems you may be experiencing, please feel free to contact our Customer Service Department during normal business hours at (256) 760-6512.
New Service or Discontinue Existing Service
8 am -5 pm Monday -Friday (Except for Holidays)                
(256) 760-6512                                                         
Outages & Interruptions of Electricity - (256) 764-4456             
Outage viewer: www.florenceelectricityoutage.com

We have created an online location based website that will allow you to report an issue with a streetlight, security light, or traffic light. Click here to report a light issue. 

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