The City of Florence Water Department serves approximately 14,000 residential and commercial customers in the City of Florence.

Wastewater from households and industrial use is collected through a series of pipes known as collectors. These collectors convey the wastewater to larger lines and then to the treatment plants.

A biological process referred to as activated sludge treats wastewater in the City of Florence. The waste is converted to a more stable material via this process and is then removed from the water and disposed of safely as a soil conditioner. The remaining water is disinfected with chlorine and discharged into the Tennessee River.