Florence Utilities
Florence Utilities provides you with the utmost friendly, professional, and expedient customer service. We are responsible for providing the residents of Florence with Electricity, Gas & Water services.
Regular Business Hours
- Monday – Friday
8:00 a.m. – 5:00 p.m.
Customer Service Contact
- Customer Service Department
(256) 760-6512 - CustomerService@florenceal.org (call or visit for immediate attention)
General account questions, connects/disconnects, and account information.
- Collections
(256) 760-6525
Late Payments, extensions, disconnects and reconnects due to non-pay.
Outages/Interruptions Contact Details
- Outages & Interruptions of Electricity
(256) 764-4456 - Outages & Interruptions of Natural Gas, Water & Waste Water
(256) 760-6490
After-Hours, Nights, Weekends, Holidays:
- Outages & Interruptions of Electricity
(256) 764-4456 - Emergency Gas, Water & Waste Water
(256) 760-6490 or 911 - After-Hours Collections Reconnects
(256) 764-4456
Customer Service Numbers:
Customer Service Department
(256) 760-6512
General account questions, connects/disconnects, and account information.
Customer Service Department Appointments for Service
(256) 760-6300
Collections
(256) 760-6525
Late Payments, extensions, disconnects and reconnects due to non-pay.
Regular Business Hours: Monday - Friday 8:00 am - 5:00 pm
Outages & Interruptions of Electricity
(256) 764-4456
Outages & Interruptions of Natural Gas, Water & Waste Water
(256) 760-6490
After-Hours, Nights, Weekends, Holidays:
Outages & Interruptions of Electricity
(256) 764-4456
Emergency Gas, Water & Waste Water
(256) 760-6490 or 911
After-Hours Collections Reconnects
(256) 764-4456
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Utilities Contact Details
Phone Number:
256-760-6512
Email:
CustomerService@florenceal.org
(call or visit for immediate attention)
Address:
110 W. College St.
P.O. Box 877
Florence, AL 35630
Office Hours:
Monday - Friday
8:00 am - 5:00 pm
